Support FAQ

• How do I set up an nStream user? You don't. nStream relies on your WebNative user configuration. Once you configure a user for WebNative they will be able access their upload enabled volumes using the nStream application.

• When a user logs in I don't see any volumes to upload to, why? This can happen for two reasons. First make sure you have created a volume for this user that is upload-enabled using the WebNative adminstration. If you have also created a custom nStream configuration file, you will want to verify that the path information and format are correct. See the Administration guide for more info.

• When browing in the upload pane nStream only shows folders on the WebNative server, why? This is the expected behavior. This allows an administrator to set up a generic WebNative user that they can use for multiple customers. The WebNative volume for such as user would be a generic upload folder. By hiding files, once client cannot see the files previously uploaded by another client.

• How do I enable a user to download file using nStream? Downoading capabilities only available in nStream Pro and are disabled by default. To enable download capabilities you will need to create a nStream confuration file on your WebNative server. Please see the nStream Administration guide for how to customize nStream actions.

• Can I use nStream to transfer file to an FTP server? No. nStream currently only transfers files to and from a Xinet WebNative server.

• How do I get additional support? Please contact us at .